Email Piping is a feature in Perfex CRM to auto open or reply to ticket from email. You can’t use both methods for auto importing tickets. You need to configure on...

Embeddable ticket form in CRM is a predefined form for tickets added in version 1.8.0 which you can add to your websites with an iframe and when a user submits the form the ticket will automatically open a ticket in the system. Yo...

Ticket services is a feature in CRM that allows your customer to select to what service/product this ticket is related when opening a new ticket. Eq. Product/Service 1 Product/Service...

To configure your support system departments, navigate to Setup-> Support -> Departments and click New Department. Department name – Enter department name...

CRM offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of hours that must be passed fr...

You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by staff, sent to custo...

For the support feature allowed file extensions are separated from the global system allowed file extensions. To configure the support ticket file extensions navigate to Setup->Settings->Support-> Allowed file extensio...