Allowed file extensions

For the support feature allowed file extensions are separated from the global system allowed file extensions.

To configure the support ticket file extensions navigate to Setup->Settings->Support-> Allowed file extensions.

The file extensions added will apply also when the ticket is auto imported from Email Piping or IMAP.

Did you find this article useful?

  • Email Piping / Auto Importing Tickets

    Email Piping is a feature in Perfex CRM to auto open or reply to ticket from email. You can’t ...
  • Setup Ticket Form

    Embeddable ticket form in CRM is a predefined form for tickets added in version 1.8.0 which you can ...
  • Ticket Services

    Ticket services is a feature in CRM that allows your customer to select to what service/product this...
  • Departments

    To configure your support system departments, navigate to Setup-> Support -> Departments ...
  • Auto Close Tickets

    CRM offers you the ability to auto close inactive tickets for a certain time. This option is located...