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To create new knowledge base article from the main menu click on the item Knowledge Base->Articles then a new window will be opened and click on the top left button New Article.
Subject
Gr...
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Customers area
In case you don’t need the knowledge base on the customers are there is an option to disable the kn...
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To create new knowledge base article from the main menu click on the item Knowledge Base->Groups then a new window will be opened and click on the top left button New Group.
Group Name – Give this group a nam...